New York Replacement Parts Frequently Asked Questions
The below Frequently Asked Questions are some common questions customers have before and after making a purchase. If you have other questions, please send them to our Sales Team or call 800-228-4718.
Pre-Sales Questions
A: Yes. NYRPCorp accepts valid resale and nonprofit exemption certificates for every state. Send your documentation to Sales Tax Exemptions for approval.
A: Yes. NYRPCorp maintains compliance in all 50 states. States with no sales tax include: Alaska, Delaware, Montana, New Hampshire and Oregon. If your organization operates in several states, please submit a multi-jurisdiction exempt form with all your valid state exemptions. You can find more information here: Sales Tax Exempt Information
A: Yes. Please send in the sales tax exemption before placing an order. This will alleviate having to process a sales tax refund which results in more work for us and for you. Who needs more work right? You will also need a registered account for a sales tax exemption. Sales tax exemptions are linked to your account.
It's important you register first, then submit your sales tax exemption so we can find your account. If you send in the exemption and have no account, we then need to email you back to register wasting valuable time if your order is time sensitive!
Please send tax exemptions here: Sales Tax Exemptions
Please use this link to register: Create Account
You can find more information here: Sales tax Information
A: No. Right now we have no active coupon codes but we do offer them from time to time. The reason we don't normally have coupon codes is our incredibly low prices! We already discount most products from 10% up to 40%, some even more.
A: Most in-stock orders are shipped same day if ordered by 3pm EST. These orders are usually delivered 1-3 business days depending on your location. Some large and bulky orders may take additional time to fulfill and might have to be shipped ground, so you should plan on the additional time.
A: Yes. We do offer faster shipping options for Next day and 2 Day air but you MUST call 800-228-4718 or email our Sales Team by 2:00pm Est. to arrange this. Additional shipping charge most likely will apply.
A: That's a good question but a simple answer. We have hundreds of thousands of parts. Not all on the website. We also have 4 retail locations. Too many times when we displayed quantities, our retail stores would sell the products before a web order would make it to fulfillment. This resulted in too many customers saying "but your website said you had x amount in-stock". We move inventory fast. Too fast sometimes.
Another reason is our inventory. We have parts continuously being delivered to us daily. If we showed just 10 on the website and someone wanted 50 we may have them sitting in the warehouse, just delivered to us, but not inventoried yet, so a customer can only order the 10 if we tracked inventory on the website but we may have 50 or more in stock.
A: No. We only have 4 locations in NY.
Manhattan - 1462 Lexington Avenue, New York, NY 10128.
Yonkers - 19 School Street, Yonkers, NY 10701
Poughkeepsie - 16 Industry Street, Poughkeepsie, NY 12603
Wevertown - 2373 State Route 28, Wevertown, NY 12886
Post-Sales Questions
A: Quick reasons a refund or exchange may be given
- Product Not-As-Described - Such issues should be reported to our Sales Support Team within 7 days from the date of the purchase. Clear evidence must be provided showing that the purchased product is not as it is described on the website. Yes, occasionally part descriptions maybe entered incorrectly for the product on the website.
- Major Defects - Although all the products are thoroughly inspected before release, unexpected errors may occur. Such issues must be submitted for our Sales Support Team ASAP. We keep the right to rectify the error or defect once we receive the part back for inspection.
- We sent you the wrong item - Yes, it occasionally happens.
A: Quick reasons a refund or exchange may not be given
- You send the product back opened, used or damaged.
- We never received the return back to our warehouse.
- You attempt to send back an electronic part. Unfortunately we can't accept electronic parts back unless authourized by us. We have no way to test them and many times a customer will install the wrong part on an electronic fixture thinking it will work but it gets burned out in the process.
- You attempt to send back a toilet seat or parts having to do with a toilet seat. For the safety of our customers we cannot accept back those types of parts.
Our full refund policy can be found at Refunds.
A: Only registered users who placed an order while logged in can process a return online. Once logged into your account just follow the prompts for returns and fill out the necessary information.
All others will need to email our Sales Team or call 800-228-4718 ASAP.
A: Please call 800-228-4718 and tell them you need to cancel a website order or email our Sales Team ASAP if you placed the order today.
A: In the event there is an item out of stock for your order please call 800-228-4718 and tell them to direct you to the shipping department for shipping times or email our Sales Team ASAP.
Depending on the manufacturer of the product it could be 3 to 5 business days if the product can be drop shipped directly from the manufacturer or 7-14 business days if not. If the manufacturer is out of stock it could be longer. You should contact us in any case for shipping times so you can decide if you want to wait.
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